Job Title: Clinical Case Manager
Report To: Social Services Manager
The Clinical Case Manager will provide direct service and case management to highly vulnerable members of the African and Afro-Caribbean immigrant and refugee communities served by AFAHO. The CCM will be AFAHO’s designated specialist in high needs and complex cases, specifically those where emotional distress and mental health concerns are present (survivors of domestic violence, trauma, abuse, disability etc.).
The Crisis Case Manager will:
• Complete client intake processes and comprehensively assess client needs, strengths, barriers and eligibility for various programs, both within and outside AFAHO.
• Develop and oversee the implementation of supportive service plans and mobilizing resources (ex: healthcare, housing, legal, benefit programs, etc.) as needed to achieve client goals.
• Assist clients in making relevant appointments and as needed, accompany clients to appointments to provide advocacy and system navigation support as they navigate health, education, and social systems to gain access to services they need.
• Conduct thorough assessments and regular follow-up with caseloads and implement a plan of care for each case, providing individualized care responsive to the emotional needs and physical challenges of AFAHO clients.
• Perform home visits as needed.
• Make referrals for clients in need of additional external care, and work with partners effectively to facilitate this.
• Build partnerships with relevant external sources and maintain an updated list of referral agencies for high needs clients.
• Assist with the implementation and facilitation of behavioral health support groups and support groups for survivors of female genital cutting.
• Support other AFAHO staff with high needs clients.
• Assist in planning social service programs and events and serve as secondary point of contact with AFAHO team for social service activities.
• Serve as alternate point of contact for AFAHO’s domestic violence shelter.
• Document case management activities accurately and on a timely basis
• Recruit and support clients’ attendance at AFAHO workshops and other programs including legal consultations, evening health clinic, health screening days, and other services as needed.
• Maintain detailed and timely documentation of case management work.
• Assist in providing regular standard operating procedures updates and trainings for case management.
• Attend team meetings and maintain collaborative, open relationships with coworkers.
• Represent organization at relevant meetings and events.
• Prepare and submit data and narrative reports as required.
• Participate in evening and week-end activities as needed, including local, regional, and national trainings.
• Provide other administrative and programmatic support as required.
• Minimum of 2 years case management experience required.
• Ability to work in diverse ethnic community settings required.
• Knowledge of and ability to navigate health and social services in the Philadelphia area.
• Understanding of the complex intersection of African/Caribbean culture and targeted services (mental health, domestic violence, disability etc)
• Excellent written and verbal communication skills.
• Access to a car or ability to navigate local transportation systems.
• Good documentation skills and ability to submit case notes and other data for reporting purposes
• Ability to work in dynamic settings with minimal supervision.
• Committed to protecting clients’ confidentiality and handling their cases with integrity.
• Flexible and open minded
• Knowledge of client engagement procedures for assessing needs, identifying resources and making referrals and properly documenting client interactions.
• Able to effectively connect a client to appropriate internal and external programming.
• Ability to work well independently and as part of a team-structure.
• Basic Computer Skills Required
• Availability to work some evenings and week-ends.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. While performing the duties of this job, the employee will frequently stand; walk; sit; use hands to handle or feel objects, tools or equipment; reach with hands and arms; balance; talk or hear. The employee will occasionally climb stairs; stoop; kneel; crouch or crawl.
2. The employee must occasionally lift and/or move up to 25 pounds.
3. Operate related office equipment and use necessary tools.
4. Specific vision abilities required by the job include frequent reading and close vision; distance vision; color vision; peripheral vision; depth perception; and the ability to adjust focus.
The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations maybe made to enable individuals with disabilities to perform the essential functions.
1. Although work is primarily indoors, you will be required to travel outside to client and
2. Travel in and around AFAHO’s service delivery area to support delivery of services to clients.
3. Position may require occasional trips to attend conferences seminars, and meetings.
4. Certain visits or work-related appointments might be scheduled outside of traditional work hours as necessary.
AFAHO’s management reserves the right to assign or reassign duties and responsibilities to this job at any
AFAHO is an equal opportunity employer and does not discriminate against applicants or employees on the basis of race, color, religion, gender, sexual orientation or identity, national origin, age, disability, political affiliation or belief, or veteran status.