Job Title: Cultural Health Navigator
Status: Full-time
Report To: Health Manager & Social Services Manager


The Cultural Health Navigator plays a critical role in engaging members of the African and Afro-Caribbean immigrant and refugee communities in AFAHO’s health and social service programs and providing comprehensive case management services to support the health and social development of vulnerable individuals and families in the greater Philadelphia area. These programs focus on chronic and infectious disease (education, support and linkage to care), maternal & child health, family planning, nutrition education and physical fitness, Hepatitis & HIV awareness and screening, domestic violence, adult literacy, behavioral health and more.

The Health Navigator’s responsibilities fall into three main categories:

  • Promotion & Outreach: conduct awareness-raising activities, outreach, and client recruitment into AFAHO’s programs by having a presence at various community events and spaces that are highly populated by African and Afro-Caribbean immigrants and refugees.
  • Case Management: accompany and advocate for clients as they navigate the health, education, and public benefits systems to gain access to services they need. Conduct thorough assessments and regular follow-up with a high-needs caseload, and implement a plan of care for each case. Make appointments, coordinate transportation, and conduct follow up with health and other offices to ensure proper care is received.
  • Community & Individual Education: organize and facilitate a variety of health and other workshops for community members and subsequently connecting clients to relevant resources to address client needs.
The successful candidate will be a self-motivated team player who is passionate about improving their community’s health and self-sufficiency status. They will have the ability to thrive in a dynamic and demanding work environment and will have a desire for continuous learning. This position will require some flexibility in schedule to accommodate client needs and will be expected to handle sensitive and confidential client information and situations with integrity and professionalism.


  • Conduct community outreach to inform and recruit program participants. 
  • Complete client intake processes and comprehensively assess client needs, strengths, barriers and  eligibility for various programs, both within and outside AFAHO. 
  • Develop and oversee the implementation of supportive service plans, mobilizing resources (ex:  healthcare, housing, legal, benefit programs, etc.) as needed to achieve expected goals within the  desired timeframe.
  • Provide personalized support needed to mitigate barriers and facilitate client retention in care. Accompany clients to appointments to provide language interpretation, advocacy, and perform home visits as needed.
  • Facilitate regular review of client progress and establish appropriate discharge planning  processes. 
  • Educate and counsel clients on health-related topics. 
  • Assist in organizing and facilitating health education and health promotion events. Create and maintain accurate and comprehensive documentation of services. Interact with insurance companies and pharmacies to ensure timely access to medications. Assist in developing and possibly translating health information materials.
  • Process medical referrals on an as-needed basis.
  • Represent organization at relevant meetings and events.
  • Maintain open communication with co-workers, supervisors and outside stakeholders to ensure programs assigned are running smoothly.
  • Prepare and submit data and narrative reports as required 
  • Participate in evening and week-end activities as needed, including local, regional and national  trainings
  • Provide other administrative and programmatic support as required


  • Bachelor’s degree in relevant field (social work, public health, health education etc) required. Fluency in English and another African / Caribbean language required. 
  • Minimum of 2 years social work, community-based or other relevant professional experience. Knowledge of and ability to navigate health and social services in the greater Philadelphia area. Excellent written and verbal communication skills with proven ability to establish rapport  quickly with others. 
  • Knowledge of client engagement procedures for assessing needs, identifying resources and  making referrals and properly documenting client interactions. 
  • Able to effectively connect a client to appropriate internal and external programming. Ability to work well independently and as part of a team-structure. 
  • Knowledge of and familiarity with African and/or Afro-Caribbean communities in Philadelphia. Bi-lingual and bi-cultural abilities required.
  • Comfortable engaging in community outreach.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to  successfully perform the essential functions of this job. Reasonable accommodations may be made to  enable individuals with disabilities to perform the essential functions. 
  • While performing the duties of this job, the employee will frequently stand; walk; sit; use hands  to finger, handle, or feel objects, tools or equipment; reach with hands and arms; balance; talk or  hear. The employee will occasionally climb stairs; stoop; kneel; crouch or crawl; taste or smell.
  • The employee must occasionally lift and/or move up to 25 pounds.
  • Operate related office equipment and use necessary tools.
  • Specific vision abilities required by the job include frequent reading and close vision; distance  vision; color vision; peripheral vision; depth perception; and the ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those that must be met by an  employee to successfully perform the essential functions of this job. Reasonable accommodations may  be made to enable individuals with disabilities to perform the essential functions. 
  • Although work is primarily indoors, you will be required to travel outside to client and community locations.
  • Travel in and around AFAHO’s service delivery area to support delivery of services to clients.
  • Position may require occasional trips to attend conferences seminars, and meetings.
  • Certain visits or work-related appointments might be scheduled outside of traditional work hours  as necessary.

AFAHO’s management reserves the right to assign or reassign duties and responsibilities to this job at any time.

To Apply: Please send cover letter and resume to: before March 5, 2021.