Education Case Manager

• Perform intakes in Apricot Case Management System and CitySpan.
  • Develop an individual development plan (IDP) with participants and provide follow-up services to ensure participants are on target with goals identified in their IDP.
  • Collaborate professionally across teams.
  • Work closely with health navigators in identifying at-risk youth, adult learners and families who require urgent case management.
  • Attend meetings and represent AFAHO at external events.
  • Assist with grants by actively participating in grantee meetings when necessary.
  • Collect and analyze data on case management issues.
  • Work closely with Mental Health Counselors in providing high-quality programs and services for youth and adult learners.
  • Report weekly programmatic goals and achievements to Education Manager.
  • Regularly attend and actively participate in Education Team Huddle.
  • Assist AYEP youth, adult learners and families who are eligible to apply for benefits.
  • Accompany AYEP youth, adult learners and families to appointments and trials when necessary.
  • Work with youth, adult learners and families in need of medical, behavioral health and social services, developing a supportive relationship to assess strengths and needs and helping to locate, access and utilize resources.
  • Identify and refer youth and adult learners to other programs at AFAHO.
  • Seek new and collaborate with current external partners like JEVS Human
  Services, other community organizations, local health centers and hospitals, etc to
  ensure referral pathways and solid partnerships.
  • Responsible for maintaining a caseload of 15-30-40 youth and 15-30 adult
  learners (some of whom are Limited English Proficient).
  • Assist with school registrations and in-school support and advocacy.
  • Handle case assignments, drafting service plans, reviewing case progress and determining case closures.
  • Coordinate with other youth and adult education program staff in providing wraparound services to participants.
  • Deliver services according to the Standard Operating Procedures for Case Management.
  • Maintain current and active participant files and case notes in Apricot providing reporting as needed.
  • Assist Adult Education Associate with Case Management in CitySpan
  • Administer health workshops and other educational activities to youth and adult learners

• Bachelor’s Degree required or at least 3 years of case management experience.
• Must have 3 years of experience working with vulnerable/at-risk youth.
• French Proficiency Preferred.
• Knowledge and experience connecting youth to services and programs in the greater Philadelphia area.
• Strong commitment to youth leadership and empowerment and ability to build trust and work sensitively and effectively with youth.
• Experience conducting intakes, working with case files and keeping clear and concise case notes.
• Facilitation/public speaking experience
• Knowledgeable of African/Caribbean immigrant and refugee communities in Philadelphia
• Commitment to positive outcomes for youth
• Excellent interpersonal skills
• Knowledgeable of landscape in Philadelphia regarding youth violence
• Excellent written and verbal communication skills
• Strong organizational and time management skills with an attention to detail
• Professional demeanor
• Ability to solve problems creatively.
• Must be grounded and organized and yet flexible and open to the changing demands of a small organization.
• Availability to work evenings and weekends.
• Willing to step into tasks as needed and requested by program management.

The ideal candidate must be able to complete all the physical requirements of the job with or without reasonable accommodation. Physical demands include sitting and/or standing for extended periods of time, regularly transporting supplies and materials, occasionally moving boxes that weigh up to 30 pounds, regular use of computer, phone, copier, and other office equipment. Although work is primarily indoors, you will be required to travel outside to community locations in and around AFAHO’s service delivery area to support communications of activities. Position may require occasional trips to attend seminars, retreats, and meetings. Must be able to provide own transportation. Certain visits or work-related appointments might be scheduled outside of traditional work hours as necessary.