Job Title: Cultural Health Navigator – Male Engagement
Report To: Health Manager & Social Services Manager
(1) Promotion & Outreach: conduct awareness-raising activities, outreach, and client recruitment into AFAHO’s programs by having a presence at various community events and spaces that are highly populated by African and Afro-Caribbean immigrants and refugees.
(2) Case Management: accompany and advocate for clients as they navigate health, education, and social systems to gain access to services they need. Conduct thorough assessments and regular follow-up with caseloads and implement a plan of care for each case. Make appointments, coordinate transportation, and conduct follow up with health and other offices to ensure proper care is received.
(3) Community & Individual Education and Linkage to Care: organize and facilitate a variety of health and social service workshops for community members and connect clients to screenings and relevant resources to address client needs.
The successful candidate will be a self-motivated, solutions-focused team player who is passionate about improving their community’s health and self-sufficiency status. They will have the ability to thrive in a dynamic and demanding work environment and will have a desire for continuous learning. This position will require some flexibility in schedule to accommodate client needs and will be expected to handle sensitive and confidential client information and situations with integrity and professionalism.
- Conduct community outreach to inform and recruit program participants (particularly but not exclusively to males in the community) by both leveraging personal networks and building new connections with community leaders and groups.
- Complete client intake processes and comprehensively assess client needs, strengths, barriers and eligibility for various programs, both within and outside AFAHO.
- Educate and counsel clients on health-related topics.
- Assist in organizing and facilitating health education, screenings and other health promotion events.
- Create and maintain accurate and comprehensive documentation of services.
- Develop and oversee the implementation of supportive service plans, mobilizing resources (ex: healthcare, housing, legal, benefit programs, etc.) as needed to achieve expected goals within the desired timeframe.
- Provide personalized support needed to mitigate barriers and facilitate client retention in care.
- Assist clients in making relevant appointments and as needed, accompany clients to appointments to provide language interpretation, advocacy and system navigation; perform home visits as needed.
- Assist in developing and possibly translating health information materials.
- Represent the organization at relevant meetings and events.
- Maintain open communication with co-workers, supervisors and outside stakeholders to ensure programs assigned are running smoothly.
- Prepare and submit data and narrative reports as required.
- Participate in evening and weekend activities as needed, including local, regional, and national trainings.
- Provide other administrative and programmatic support as required.
- Bachelor’s degree in a relevant field (social work, public health, health education, etc) preferred.
- Fluency in English and French is required.
- Minimum of 2 years of social work, community-based or other relevant professional experience. Knowledge of and familiarity with African and/or Afro-Caribbean communities in greater Philadelphia.
- Comfortable conducting outreach and engaging the community on sensitive topics.
- Knowledge of and ability to navigate health and social services in the greater Philadelphia area.
- Excellent written and verbal communication skills with a proven ability to establish rapport quickly with others.
- Comfortable facilitating workshops and other health promotion events.
- Knowledge of client engagement procedures for assessing needs, identifying resources and making referrals and properly documenting client interactions.
- Able to effectively connect a client to appropriate internal and external programming.
- Ability to work well independently and as part of a team structure.
- Basic Computer Skills Required
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. While performing the duties of this job, the employee will frequently stand; walk; sit; use hands to handle or feel objects, tools or equipment; reach with hands and arms; balance; talk or hear. The employee will occasionally climb stairs; stoop; kneel; crouch or crawl.
2. The employee must occasionally lift and/or move up to 25 pounds.
3. Operate related office equipment and use necessary tools.
4. Specific vision abilities required by the job include frequent reading and close vision; distance vision; color vision; peripheral vision; depth perception; and the ability to adjust focus.
The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Although work is primarily indoors, you will be required to travel outside to client and
2. Travel in and around AFAHO’s service delivery area to support the delivery of services to clients.
3. Position may require occasional trips to attend conferences, seminars, and meetings.
4. Certain visits or work-related appointments might be scheduled outside of traditional work hours as necessary.
AFAHO’s management reserves the right to assign or reassign duties and responsibilities to this job at any time.