Job Title: Case Manager, Education Programs
Supervisor: Manager – Education Programs
Status: Full-time – 40 hours per week
Salary: $25/hour

AFAHO provides health, human and educational services and programs to the African and
Caribbean immigrant and refugee communities in the greater Philadelphia area. These services include a variety of health education, case management, and psychosocial wellness programs which are available to the community regardless of age, nationality, language ability, or legal status.



AFAHO is expanding its current African Youth Empowerment Program (AYEP) and Adult
Education Program. This expansion will add a case management component to our work to assist African and Caribbean immigrant and refugee youth and adult learners in gaining the support, system navigation assistance and access to resources needed to reduce their barriers to success and improve their life, health and other outcomes. AFAHO seeks a dynamic Education Programs Case Manager who will play a critical role in this Program Expansion in providing high-quality case management to youth, their families and adult learners. The successful candidate will be a self-motivated team player who is passionate about improving the health, education and social outcomes of African and Caribbean immigrant and refugee youth and adult learners in greater Philadelphia. They will be able to thrive in a dynamic, multicultural, and demanding work environment. The Education Programs Case Manager will be expected to handle sensitive and confidential client information and situations with integrity and professionalism; working with program participants to ascertain needs and ensure participants are enrolled in supportive services to address barriers.

Role & Responsibilities:

  • Perform intakes in Apricot Case Management System and CitySpan.
    • Develop an individual development plan (IDP) with participants and provide follow-up services to ensure participants are on target with goals identified in their IDP.
    • Collaborate professionally across teams.
    • Work closely with health navigators in identifying at-risk youth, adult learners and families who require urgent case management.
    • Attend meetings and represent AFAHO at external events.
    • Assist with grants by actively participating in grantee meetings when necessary.
    • Collect and analyze data on case management issues.
    • Work closely with Mental Health Counselors in providing high-quality programs and services for youth and adult learners.
    • Report weekly programmatic goals and achievements to Education Manager.
    • Regularly attend and actively participate in Education Team Huddle.
    • Assist AYEP youth, adult learners and families who are eligible to apply for benefits.
    • Accompany AYEP youth, adult learners and families to appointments and trials when necessary.
    • Work with youth, adult learners and families in need of medical, behavioral health and social services, developing a supportive relationship to assess strengths and needs and helping to locate, access and utilize resources.
    • Identify and refer youth and adult learners to other programs at AFAHO.
    • Seek new and collaborate with current external partners like JEVS Human
    Services, other community organizations, local health centers and hospitals, etc to
    ensure referral pathways and solid partnerships.
    • Responsible for maintaining a caseload of 15-30-40 youth and 15-30 adult
    learners (some of whom are Limited English Proficient).
    • Assist with school registrations and in-school support and advocacy.
    • Handle case assignments, drafting service plans, reviewing case progress and determining case closures.
    • Coordinate with other youth and adult education program staff in providing wraparound services to participants.
    • Deliver services according to the Standard Operating Procedures for Case Management.
    • Maintain current and active participant files and case notes in Apricot providing reporting as needed.
    • Assist Adult Education Associate with Case Management in CitySpan
    • Administer health workshops and other educational activities to youth and adult learners


The successful candidate will be a self-motivated, solutions focused team player who is passionate about improving the target community’s access to critical resources and their self-sufficiency status. Sensitive to the complexity in bringing the African and Caribbean immigrant communities to sometimes stigmatized social issues and other services, they will develop creative and culturally appropriate approaches to engage clients in this kind of care. They will have the ability to thrive in a dynamic and demanding work environment and will have a desire for continuous learning. This position will require some flexibility in schedule to accommodate client needs and will be expected to handle sensitive and confidential client information and situations with integrity and professionalism.

• Bachelor’s Degree required or at least 3 years of case management experience.
• Must have 3 years of experience working with vulnerable/at-risk youth.
• French Proficiency Preferred.
• Knowledge and experience connecting youth to services and programs in the greater Philadelphia area.
• Strong commitment to youth leadership and empowerment and ability to build trust and work sensitively and effectively with youth.
• Experience conducting intakes, working with case files and keeping clear and concise case notes.
• Facilitation/public speaking experience
• Knowledgeable of African/Caribbean immigrant and refugee communities in Philadelphia
• Commitment to positive outcomes for youth
• Excellent interpersonal skills
• Knowledgeable of landscape in Philadelphia regarding youth violence
• Excellent written and verbal communication skills
• Strong organizational and time management skills with an attention to detail
• Professional demeanor
• Ability to solve problems creatively.
• Must be grounded and organized and yet flexible and open to the changing demands of a small organization.
• Availability to work evenings and weekends.
• Willing to step into tasks as needed and requested by program management.

Work Environment:

The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The ideal candidate must be able to complete all the physical requirements of the job with or without reasonable accommodation. Physical demands include sitting and/or standing for extended periods of time, regularly transporting supplies and materials, occasionally moving boxes that weigh up to 30 pounds, regular use of computer, phone, copier, and other office equipment. Although work is primarily indoors, you will be required to travel outside to community locations in and around AFAHO’s service delivery area to support communications of activities. Position may require occasional trips to attend seminars, retreats, and meetings. Must be able to provide own transportation. Certain visits or work-related appointments might be scheduled outside of traditional work hours as necessary.

AFAHO’s management reserves the right to assign or reassign duties and responsibilities to this job at any

AFAHO is an equal opportunity employer and does not discriminate against applicants or employees on the basis of race, color, religion, gender, sexual orientation or identity, national origin, age, disability, political affiliation or belief, or veteran status.

To Apply: Please send a cover letter and resume to: